Shipping & Delivery Policy

At Heets IQOS Abu Dhabi, we aim to provide fast, reliable, and secure delivery services across Abu Dhabi and the UAE.

Delivery Information

• Orders placed before 12:00 AM may qualify for next-day delivery depending on the delivery location and product availability.
• We provide delivery services 7 days a week, excluding official UAE public holidays.
• We make every effort to dispatch and deliver orders as quickly as possible. However, delays may occur due to weather conditions, high order volumes, or unforeseen circumstances.
• Customers may have the option to select standard or expedited delivery during checkout. Additional charges may apply depending on the selected shipping method.
• Customers are responsible for ensuring someone is available to receive the order at the provided delivery address.
• We are not responsible for delays, damages, or losses caused by third-party courier services after dispatch.
• Pre-order products may have separate delivery timelines, which will be mentioned on the respective product pages.
• Shipping addresses cannot be modified once an order has been confirmed and processed.
• For age-restricted products, customers may be required to provide a valid Emirates ID or Passport upon delivery for age verification purposes.
• You must be at least 18 years old to place an order from our website in accordance with UAE regulations regarding tobacco and nicotine-related products.

Delivery Charges

• A standard delivery charge may apply for orders below the minimum free shipping threshold.
• Eligible orders may qualify for free shipping promotions depending on the total cart value.
• Any active shipping promotions apply only to standard delivery services unless otherwise stated.

Important Notes

• Delivery timelines are estimates and are not guaranteed.
• Incorrect or incomplete delivery information may result in delays or cancellation of orders.
• Shipping fees are non-refundable once an order has been dispatched.

Contact Information

Heets IQOS Abu Dhabi
Website: https://www.heetsiqosabudhabi.ae/
Email: order@heetsiqosabudhabi.ae
Phone: +971527257683
Address: 141 Al Umr St - Mohamed Bin Zayed City - Z2 - Abu Dhabi, UAE